Refund policy

Returns Policy

We are confident that you will be delighted with your purchase. However, if you wish to return the goods then please do so within 28 days of receipt and we will be happy to provide a full refund or exchange, with the exception of delivery costs which cannot be refunded and will be deducted. 

We offer complimentary fitting sessions for all Carrier customers, which you can book through the Carifit app or by contacting us on support@getcarifit.com. Customers tell us these are often a game-changer with regard to comfort and confidence, so we recommend all customers take this opportunity prior to returning their Carrier.

Please note that all goods must be returned unopened in their original packaging and in a saleable condition. Please note that due to the nature of the products ‘saleable condition’ means items must not be worn or washed. If the item has been worn or washed it will be deemed ‘not saleable’. 

Refunds will normally be processed within 14 working days of the goods being received by us. (Refunds are issued through the Shopify system and can take up to 14 days.)

Unless the goods are faulty or damaged, you will be responsible for the cost of returning the goods to us. Please quote your invoice number, name, address and telephone number with all returns. When returning goods we advise you obtain a free certificate of posting as we cannot accept responsibility for returned goods that are lost or damaged in transit. Credit card refunds can only be credited back to the original card that the goods were bought with; if these details are not supplied there may be a delay in your card being refunded. Our returns policy does not affect your statutory rights as a consumer.

Returned goods must be clearly marked "Returns" and posted to: Pick Pack Despatch, Unit 8 Wates Way, Acre Estate, Banbury, Oxon OX16 3TS UK

 

Faulty Goods

We guarantee our products against defects in materials and manufacturing faults for a period of 12 months from date of purchase. For goods that are deemed to be faulty we will either

1. Replace faulty used products as long as they were purchased within the last 12 months, or 

2. Provide a credit note as long as they were purchased within the last 12 months.

**We will require proof of the purchase date so please keep your receipt.**

Return postage costs for faulty goods will be paid for by Carifit Ltd on the basis of the least expensive return delivery available and as long as you have contacted us in advance.

Before you send goods back to Pick Pack Despatch please contact us by email support@getcarifit.com for an RGA (Returned Goods Authorisation) form. We will then send you a Returned Goods Information form to be completed and returned with the goods. Unauthorised returns are not accepted. When returning goods we advise you obtain a free certificate of posting as we cannot accept responsibility for returned goods that are lost or damaged in transit.

 

Goods purchased from a third party

Any Carifit products purchased from a third party must be returned to the third party. Carifit will happily advise on any product information or faulty goods issues, but any subsequent replacements/refunds will need to be obtained from the original reseller.